Service Centre for Reflex Marine in Norway
Reflex Marine has established an accredited service centre (ASC) in Norway for its FROG and TORO personnel carriers. The company has appointed mechanical engineering specialist EnerMech AS as the accredited service centre in the region. As part of an programme to ensure uniformly high standards of maintenance and safety, Reflex Marine has established accredited centres in the UAE, Caspian region and Canada, and plans new centres in the Singapore, the US and Brazil.
Reflex Marine’s business manager for Europe, Robin Proctor, said: “During the thorough accreditation process, EnerMech demonstrated the superior levels of competence and professionalism required to represent and support Reflex Marine’s products and customers in the region, and we have established a partnership that is certain to greatly benefit our existing and future customers. This is part of our wider strategy to develop a global network of accredited service centres which will ensure that our customers, in any part of the world, receive the best local service possible.”
Responsiveness
“When a customer wants to have a FROG or TORO serviced or inspected, or wants to upgrade, they now have a local expert in cranes and lifting, with a sound grasp of local compliance issues, to turn to. Operators can now benefit from an even better level of service for their FROG or TORO device, including frame agreements, training courses conducted in Norwegian, a comprehensive locally held stock of parts, and local inspection and maintenance services which are carried out by manufacturer-trained technicians”, said Proctor.
Transfer Management
Trond Møller, general manager of EnerMech AS, said: “This new partnership with Reflex Marine strengthens our offering in the cranes and lifting arena of the Norwegian energy industry. It will improve the way our customers implement and manage marine transfer operations. We will help them to select the right equipment, deliver training on transfer operations, and ensure that a proper inspection and maintenance programme is in place for the lifetime of every carrier.”