Neptune Experience Centre
Neptune Superyacht Mattress recently opened a fully-fledged experience centre on the sunny island of Mallorca in the spring of 2019. The new office and showroom will be situated in the heart of Palma, in a convenient location for visitors to the upcoming Palma International Boat Show, slated for 27 April-1 May, as well as the many yacht owners who ply the Balearic waters all year round.
To celebrate this milestone move, there will be an Open House at the Experience Centre on Sunday 28 April from 7.30pm onwards. Neptune Superyacht Mattress will also be present at the Palma Boat Show, at stand SYP08. Located just a stone’s throw from the famous Paseo promenade, Neptune’s superb new space in Palma will feature sixteen different qualities/thicknesses of mattress in seven beds for visitors to check out, each bed having two different mattress qualities. The models on display will include berths for crew members as well as owners and their guests. Customers will be able to judge the different thickness, qualities and finish of each mattress first-hand and instantly experience the high degree of comfort provided by Neptune’s boat mattresses, pillows and bed linen. Also on display will be a new bed model called ‘Palma’, which has been specifically designed for the villa market. Neptune at Home also provides advice to building owners and can deliver beds to villas.
The opening of the new experience centre in Palma de Mallorca follows an impressive extension of 850m² for the workshop, studio and storage spaces at Neptune’s headquarters in Zwaagdijk-Oost (Netherlands). Completed in 2019, this is part of the company’s ambitious strategy for the future and plans to meet the growing demand for its boat mattresses, upholstery and beds. Neptune is currently looking to establish a more permanent presence in the South of France, Italy and the rest of the Mediterranean. Studies show that people do not pay as much attention to their sleeping comfort on boats as they do in land-based accommodation. This applies to yacht owners and their guests as well as crew. On some superyachts, crew mattresses are even selected based solely on price – which is not generally a good idea if one wishes to keep the crew happy and productive. Neptune provides lots of options in a wide range of thicknesses and qualities, from mattresses of 100% Vita Talalay latex to pocket spring mattresses with a 100% Vita Talalay latex finish, and its mattresses are custom-made to fit each bed.
The right sheets, pillows and duvets are crucial as well and, here too, Neptune has bespoke solutions for every yacht. Melanie Winters, Neptune’s dealer responsible for the Balearic Islands, will be in the new experience centre in Palma or available for appointments every day. The contact point for the Spanish mainland, Marcel Botman, and Neptune’s interior designer and advisor for yacht interiors, Diana van Wieringen, will also be present once a month, and be available for meetings. In addition, the experience centre will provide general decorating advice for boat and house interiors by appointment. The new establishment will host workshops for yacht crew members on topics such as ‘the importance of sleeping right’ in partnership with a physiotherapist, ‘relaxing after work’ in cooperation with a yoga instructor, and ‘the right way to make beds’ together with Palma’s VIP Service School.
In the process of ordering new mattresses, Ms Winters will provide advice and carry out onboard measurements. The moulds will then be sent to Neptune’s headquarters in the Netherlands, where the products will be manufactured before final shipping to Mallorca. She will be present for the deliveries, which will be carried out in close consultation with clients. This is a process in which Neptune has a great deal of experience, ensuring that everything proceeds smoothly, efficiently and conveniently. Central, convenient and easy to reach Neptune’s new establishment will consist of office space and a 150m² showroom on Avinguda de Joan Miró 3, just five minutes from the major marinas of Palma.